Returns
No questions asked, Money Back Guarantee. Any unopened, unused products may be returned within 30 days of purchase.
Once your product(s) is returned to and inspected to ensure that the seal is not broken, your refund will be applied.
Return the product to:
Naturally Complete, LLC - C. Anderson
11028 Malaguena Ln NE
Albuquerque, New Mexico, USA 87111
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you are shipping an item over $75.00, you may want to consider using a trackable shipping service. We cannot guarantee that we will receive your returned items.
Additional non-returnable items:
Gift cards
Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at connie@naturallycomplete.com or use the contact us form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connie@naturallycomplete.com and send your item to:
Naturally Complete, LLC
11028 Malaguena Ln NE
Albuquerque, NM 87111
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Naturally Complete
11028 Malaguena Ln NE
Albuquerque, NM 87111
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Special Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
If you have questions, please call Naturally Complete at 1-505-948-4300.
