Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging
- Accompanied by proof of purchase
How to Return
To initiate a return, please contact us at connie@naturallycomplete.com with your order number and reason for return. We'll provide you with return instructions.
Refunds
Once we receive your return, we will inspect the item and process your refund within 5-10 business days. Refunds will be issued to the original payment method.
Exchanges
If you need to exchange an item, please contact us to arrange the exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Questions?
If you have any questions about our return policy, please contact us by phone 505-948-4300 Central Time.
